ABOUT US
True U Clinic
True U Clinic specializes in virtual hormone therapy, empowering trans and non-binary individuals with safe, compassionate, and medically supervised care. Using the latest technology and clinical practices, we make high-quality care affordable and accessible—designed with you in mind.
Full-service virtual medical clinic
True U Clinic is 100% virtual. We follow the same standards of care and procedures as traditional brick-and-mortar clinics but we operate entirely online. This means we save costs on real estate and pass those savings on to you!
Secure, private, and confidential
We are bound by HIPAA privacy laws and are dedicated to a private, confidential experience.
Not ready to share your hormone therapy with your family or primary care provider? We respect your right to privacy and your right to care on your own terms.
Meet the True U Hormone Therapy Providers
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Julie is a Family Nurse Practitioner who has been practicing since 2012 following her graduation from Columbia University’s highly ranked NP program<span class="dots">...</span><span class="more-text"> She’s a lifelong caretaker with an extensive background in health care ranging from work in emergency services, urgent care, college health and sexual/reproductive health. During her time in college health, Julie realized just how poor and limited gender-affirming care was which led her to helping to launch and lead True U. She is dedicated and passionate about providing competent, compassionate gender-affirming care and increasing access to care through technology and innovation, and considers her work at True U to be the most rewarding of her career. She truly loves the meaningful time she gets to spend with her clients every single day and feels privileged to be serving hundreds of clients across the country. When not working, Julie enjoys exploring with her family, skiing, horseback riding and pickleball.
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Harper is a family nurse practitioner who provides gender-affirming care grounded in respect, collaboration, and trust. They strive to create an environment where people feel safe asking questions, exploring options, and pursuing care that aligns with their identities and goals. Outside of work, Harper enjoys climbing, tennis, paddleboarding, and being a homebody.
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Melanie is an experienced Nurse Practitioner who was born and raised in Germany and completed her Nurse Practitioner education at the University of Texas at Arlington in 2012. She is passionate about working with diverse and vulnerable populations and providing compassionate and individualized care. After working in a variety of clinical settings, gender affirming care has become her main focus. In her private life, she enjoys hiking and running with her dogs, gardening, and spending time with her partner and their animals on their small farm in California.
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Rebecca, MSN, FNP-C, is a Family Nurse Practitioner born in Detroit, Michigan, and has called Philadelphia home for over a decade after living and working throughout the East Coast. She earned her Bachelor of Science in Nursing from the University of Pittsburgh and her Master of Science in Nursing from the University of Illinois at Chicago, where she completed her Family Nurse Practitioner training.
Rebecca has over 10 years of experience in community-based primary care, with a strong focus on adolescents and young adults. Her clinical interests include gender-affirming care, reproductive and sexual health, PrEP, STI management, contraception, and trauma-informed care for underserved populations. She has worked closely with LGBTQIA+ youth and other marginalized communities in both in-person and telehealth settings.
A professional milestone she’s especially proud of was founding the Pride Program at Philadelphia FIGHT, a federally-qualified health center, to standardize and expand gender-affirming care across the organization. She developed clinical protocols, led multidisciplinary collaboration, and supported grant writing to help grow and sustain the program. A personal milestone she’s proud of is backpacking through six countries in South America over three months.
Outside of work, Rebecca enjoys trying new restaurants, hiking, reading, spending time with her niece at the beach, and traveling with her rescue dog or friends. I am always looking for recommendations on new places to explore!
Rebecca’s approach to care is collaborative, affirming, and grounded in meeting patients where they are. She looks forward to building strong, trusting relationships and working together to support each patient’s overall goals.
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Jennifer, MSN, APRN is a board-certified Nurse Practitioner with over 15 years of clinical experience and advanced training in hormone therapy, mental health and substance use disorders. Her approach to care focuses on the whole person, blending evidence-based practice with personalized strategies to reach you reach your goals. Outside of work, Jennifer enjoys hiking with her dogs and gardening.
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Emily is a Family Nurse Practitioner based in Philadelphia. She loves providing gender affirming care and supporting people through their transitions and beyond. She is also interested in reproductive and sexual health care, PrEP, contraception, and pregnancy care. She likes working with youth and previously worked as a school nurse in Philly public schools.
Before becoming a nurse practitioner, she worked in Chile for 7 years, improving access to reproductive health care. She is fluent in Spanish.
In her free time, Emily enjoys hiking, kayaking and spending time in nature, as well as reading scifi and speculative fiction.~~
Emily es una enfermera practicante de familia con sede en Filadelfia. Le apasiona brindar atención de afirmación de género y acompañar a las personas a lo largo de sus procesos de transición y más allá. También tiene un gran interés en la salud reproductiva y sexual, incluyendo PrEP, anticoncepción y atención durante el embarazo. Disfruta trabajar con jóvenes y anteriormente se desempeñó como enfermera escolar en las escuelas públicas de Filadelfia.
Antes de convertirse en enfermera practicante, trabajó durante siete años en Chile, donde se dedicó a mejorar el acceso a la atención de salud reproductiva. Habla español con fluidez.
En su tiempo libre, Emily disfruta hacer senderismo, practicar kayak y pasar tiempo en la naturaleza, además de leer ciencia ficción y ficción especulativa.
Get to Know the True U Clinic Admin Team
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Originally from Golden, Colorado, Cain is an avid reader and lover of animals. Their most notable achievement is never having lost a game of Clue.
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Aiden is from Nebraska and holds a degree in Women’s and Ethnic Studies and Sociology, with a focus on gender and sexuality. After graduating, Aiden’s goal was to find a job where he could apply the skills and knowledge he gained in college. He’s very happy to be working at True U and to have the opportunity to do just that. In his free time, he enjoys reading, drawing, and photography.
We provide virtual care in the following states
Five-Star Care, Real Reviews
Frequently Asked Questions
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We typically have appointments openings within ten days. You can easily, quickly, and confidentially schedule your appointment now!
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There are three ways to complete your lab work.
1. Visit a LabCorp location
You may schedule an appointment at a LabCorp location near you to have your labs drawn.
You have two options:
• Use insurance: LabCorp will bill your insurance directly.
• Self-pay through True U ($99):
If you choose the $99 self-pay option, you must purchase the lab order through True U before going to LabCorp.
Do not walk into LabCorp and request the labs yourself, as pricing may be significantly higher.2. Have labs drawn at home
A mobile phlebotomist can come to your home to collect your blood sample.
Costs:
• Mobile draw fee: $99
• If you choose self-pay labs, the lab panel is $99If you choose self-pay labs, you must purchase the lab order through True U before scheduling the mobile draw.
3. Visit a walk-in clinic of your choice
You may also have your labs drawn at a walk-in clinic or lab near you.
You have two options:
• Use insurance: The clinic will bill your insurance.
• Self-pay through True U ($99):
If you choose self-pay, True U will ship a lab kit to you that you bring to the clinic for the blood draw.
You must purchase the lab order through True U before going to the clinic.Important note about self-pay labs
If you choose the $99 self-pay lab option, it must be arranged and paid for through True U before visiting any lab or clinic.
If you go directly to LabCorp or another clinic without purchasing the self-pay labs through True U first, True U cannot guarantee pricing and is not responsible for any out-of-pocket costs charged by the lab.
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We will send your prescription to the pharmacy of your choice. In addition, you may also use our mail-in pharmacy partner NewEra Pharmacy or our compounding pharmacy partner Empower Pharmacy.
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Insurance may cover your medications. Out-of-pocket costs for medications are typically $20-60/month, depending on route of administration, types of medications, etc. If you self-pay for medications, we recommend using a GoodRx coupon for the lowest prices.
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Consultation visits include STI testing, PrEP, and other hormone therapy needs outside of routine follow-up visits. The cost of consultation visits is $179/visit.
PrEP is an anti-viral treatment to prevent HIV in those who are at a higher risk of contracting HIV. Taken daily, PrEP medications can prevent up to 99% of HIV infections. Ask your True U provider if PrEP is right for you.
Routine STI testing helps ensure your health and the health of your partners. We offer comprehensive STI testing including HIV, Gonorrhea, Chlamydia, Syphilis, Hepatitis B and C. We encourage you to talk with your True U provider to discuss your sexual health care and wellness!
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No, we do not charge monthly membership fees. At True U, you only pay for the care you receive.
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In short, yes. At True U, we understand that transferring care can sometimes feel overwhelming. That’s why we’re committed to providing our clients with a seamless and stress-free process. Rather than requiring a two-visit start-up, we take the initiative to order labs before your first visit, allowing us to seamlessly continue your prescription from the very start. Our goal is to ensure your transition is as smooth as possible and to provide the high-quality care you deserve from day one.
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We provide safe and medically supervised hormone therapy services in a safe, judgement-free, and secure setting utilizing modern HIPAA-compliant technology and the most up-to-date clinical practices.
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Yes, as long as your provider is registered to practice in your state, you can choose your provider. You can sign up for your appointment (and choose your provider) by navigating to our online scheduling portal.
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The bad news: We don’t take insurance. The good news: This means your information stays private, and you’ll never have to worry about claims being denied. Plus, we’ll provide you with a Superbill that you can submit to your insurance provider for potential reimbursement. And, to make things even easier, we accept HSA and FSA payments!
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It depends on the state.
We cannot see adult patients with Medicaid in California or Colorado.
We can see adult Medicaid patients in states where gender-affirming care (GAC) is not covered by Medicaid, including:
Arizona, Idaho, Iowa, Kentucky, Ohio, South Carolina, and Texas.We can also see adult Medicaid patients in the following states where GAC is covered by Medicaid:
Alaska, Connecticut, Delaware, Illinois, Kansas, Maine, Maryland, Massachusetts, Minnesota, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Utah, Virginia, Washington, and Wyoming.If you're unsure whether we can see you based on your state and insurance, please contact our team and we’ll be happy to help clarify.
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Our services are typically available for individuals over the age of 18. However, in certain states, we may be able to provide care for those under 18 with parental or guardian consent. Please call our office for more details on availability of care.
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Yes. Emily, one of our Family Nurse Practitioners, is fluent in Spanish and is happy to care for Spanish-speaking patients.
Spanish-speaking patients located in Pennsylvania, New Jersey, and Delaware may schedule telehealth visits with Emily and receive care fully in Spanish. She has extensive experience supporting patients with gender-affirming hormone therapy as well as reproductive and sexual health care.
If you would prefer to have your visit in Spanish, simply note this when scheduling your appointment and we will make sure you are booked with Emily. Sí. Emily, una de nuestras enfermeras practicantes de familia, habla español con fluidez y con gusto atiende a pacientes hispanohablantes.
Los pacientes que se encuentren en Pensilvania, Nueva Jersey o Delaware pueden programar consultas por telemedicina con Emily y recibir atención completamente en español. Emily tiene amplia experiencia brindando atención de afirmación de género, así como atención de salud reproductiva y sexual.
Si prefiere tener su consulta en español, simplemente indíquelo al programar su cita y nos aseguraremos de que sea atendido(a) por Emily.
